Your Conduct, if you please

The policy outlines a code of conduct for all tennis members to follow. This policy should be seen as good practice and sets out the behaviour expected at the club.  Additionally it also sets out a complaints procedure for members to follow to address any concerns there may be. Finally, this policy sets out the procedures to be followed once a complaint has been made.

The Aim of the  Policy

To establish the standards and values of the Club and to project an image which will bring credit to Bagshot Tennis Club.

The aim of this policy is to:

1. ensure that everyone is treated fairly and with respect;
2. inform members about the standards of behaviour and etiquette expected so that the right playing environment for individuals and the club is created;
3. outline the complaints procedure so that, where there is a shortfall in behaviour, this can be addressed.

Standards of Behaviour


Bagshot Tennis Club is responsible for setting standards and values to apply throughout the club at every level. Tennis should be enjoyed by everyone who wants to play the game. This policy is fully supported by the Bagshot Tennis Club Committee.

All members must treat other members  with respect. There must be no inappropriate actions, behaviour, comments or physical contact, which may cause offence i.e. mental or physical anxiety or hurt to an individual:

Inappropriate actions include:
  • Racquet throwing;
  • Swearing;
  • Being abusive or aggressive;
  • Intimidating behaviour;
  • Questioning another person’s integrity over line calls or other actions;
  • Causing danger to other players through your play.
  • Tennis etiquette covers those actions and behaviours which are traditionally considered acceptable on and around the tennis court.  
Respect and courtesy
  • Opponents, partners, and others on or near the courts should always be shown respect and consideration.
  • Criticism of partners or opponents should be avoided. Encouragement is far more constructive.
  • Members should never walk behind players whilst a game or a rally is in progress.
Walking onto or behind courts
  • Members must wait for players to finish a game, or minimally a point, before walking onto a court where play is taking place.
  • When crossing a court to reach another court, players must wait until a game is finished and then cross as quickly as possible.
  • If a stray ball comes onto a court, before returning it, players must wait until the owners are ready and then hit it to the server’s end.
  • During play and particularly between games, keep the amount and volume of conversation down to a minimum necessary to play. Too much social chatter or debate can be disturbing to opponents and to those on adjacent courts who came to play tennis.
Line calls
  • Lines calls can sometimes be a problem.
  • Only call the lines on your side of the net.
  • Call clearly and firmly what you see and what you honestly believe to be correct.
  • If a player is not absolutely certain or didn’t see the ball clearly, the ball was IN and must be given in the opponents favour. When a player genuinely doubts an opponent’s call, the player may ask: “Are you sure of your call?” If the opponent reaffirms that the ball was out, the call shall be accepted. If the opponent acknowledges uncertainty, the opponent loses the point. There shall be no further delay or discussion. Ultimately those players on the side of any disputed call have the final say.
  • However if in social friendly matches there is some doubt over a line call, it is polite to offer to play the point again rather than cause undue aggravation and time wasting.
Ball management
  • Balls should be kept either in hand, in a pocket or ball clip, or against the fence directly behind the centre mark.
  • Any time your opponent has to walk a significant distance to get a ball, look around your side to see whether  that time can be used to collect a ball that's similarly far away.
  • If the server needs a ball, the player closest to a ball should get it and send it to the server.
  • Send a ball to the server so that he/she can stop it easily. Never hit a ball hard toward the server's side with the intention that he/she will eventually collect it off the fence. Aside from the possibility of hitting someone who's not expecting a ball to be coming, it will also probably cause the ball to bounce off the fence and roll either too far away or into an adjacent court where it will become a hazard.
Body Language
  • Tennis can be a frustrating game if serves constantly fail to go in or shots keep missing, but players should make every effort to remain upbeat. Opponent and partners do not want to be playing tennis with someone who is miserable and dejected.  Players are more likely to play better tennis if you are calm, relaxed, focussed, and in a positive frame of mind.
Court Gates
  • On entering or leaving the courts,  ensure that the gates are closed.
Ball Retrieval
  • Do not to disrupt players on court during a match. If a ball rolls onto or near an adjacent court, wait until a game is finished. Under no circumstances should any player run over onto another court in the middle of a game to retrieve a ball.
Mobile phones
  • Unless absolutely vital all mobiles phones and other communication devices should be switched off as these can disrupt play.
Rubbish Collection
  • Empty cans, old tennis balls or other items of rubbish should be removed from the court when play has finished.
  • Rubbish should be disposed of in the bins near the court.

Junior Players 

  • All junior players must be advised of any safety procedures and club rules when joining.
  • All junior application forms must be signed by parent/guardian and additionally for juniors involved in club away fixtures. Parental permission must be sought if juniors travel in cars other than their parents.
  • All junior sessions must be supervised  and juniors participating in senior sessions must be supervised.
  • If juniors participate in senior sessions, especially in winter, parents should be informed that sessions may finish late and adequate arrangements should be made.  
  • At the conclusion of a session ( especially during winter months) juniors must not be left alone to wait for parents or guardians and should only be allowed to return alone if parental consent has been given.
  • Ensure that all juniors are appropriately attired and have suitable footwear.
  • Parents should be advised that when juniors arrange sessions outside of club  hours than there will be no supervision and the clubhouse will not be accessible.
  • Parental consent is required for all video and photographs for use by the club.
  • Throwing racquets, net jumping and other horseplay is prohibited.
  • Players should not eat, chew gum or use bad language on the courts.

Guidelines for Parents

  • Always ensure your child is dressed appropriately for the activity and has plenty to drink.
  • Keep the club informed of any changes in a child’s health.
  • Share any concerns or complaints about any aspect of the club through the Junior Co-ordinator, or the Club Chairman.
  • Always collect your child promptly at the end of a session.
  • Please ensure that all your children respect the clubs equipment and property.

Parents/Guardians please be aware that the Club cannot be responsible for the supervision and safety of juniors when they are off court and after sessions are concluded. Juniors should not be left unsupervised at the Club. It is important to remember that our car park opens onto the road and this is a particularly dangerous place for young children to be running around especially after dark.

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