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{"ID":39,"SpaceID":3,"PageID":6,"HasCommentsThread":false,"SeoTags":{"OpenGraphTags":[{"ID":"og:title","Name":"Complaints Policy"},{"ID":"og:type","Name":"website"},{"ID":"og:url","Name":"https://www.bagshottennis.co.uk/Cms/Spaces/POLICIES/Complaints+Policy"}],"NonOpenGraphTags":[]},"Path":"Complaints+Policy","Title":"Complaints Policy","Author":{"ID":2,"Name":"Kelli Bruzas","CompanyName":null},"Version":4,"IsDraft":false,"IsOldVersion":false,"PublicationDate":"16/07/2020 21:00","VersionDescription":"v4 - Complaints Policy - Kelli Bruzas - 16/07/2020 21:00","HideHeader":true,"IsFullWidth":false,"Blocks":[{"Columns":[{"InstanceID":"90","Width":12,"WidthClasses":"col-md-12","Type":"HTML","Content":"\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(255, 255, 255);\"\u003eThe Complaints Policy outlines the steps that will be undertaken to investigate any complaint brought to the attention of the Committee.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(255, 255, 255);\"\u003eComplaints Procedure\u003c/span\u003e\u003c/h2\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(255, 255, 255);\"\u003eIn the event that any tennis member who is at Bagshot Tennis Club (home) or away, feels that he, she has suffered from inappropriate standards of behaviour, breaches of tennis etiquette or club rules in any way, the following procedures should be adhered to :\u003cbr\u003e\u003cbr\u003e\u003cem\u003e1.\u003c/em\u003e The Complainant should report the matter in writing to the club chairman or club Welfare officer.\u003cbr\u003e\u003cem\u003e2.\u003c/em\u003e The report should include:\u003cbr\u003e\u003cbr\u003e\u003cem\u003e(a)\u003c/em\u003e details of what occurred;\u003cbr\u003e\u003cem\u003e(b)\u003c/em\u003e details of when and where the occurrence took place;\u003cbr\u003e\u003cem\u003e(c)\u003c/em\u003e any witness details and copies of any witness statements;\u003cbr\u003e\u003cem\u003e(d)\u003c/em\u003e names of any others who have been treated in a similar way (provided that those people consent to their names being disclosed);\u003cbr\u003e\u003cem\u003e(e)\u003c/em\u003e details of any former complaints made about other incidents, including the date and to whom such complaint was made;\u003cbr\u003e\u003cbr\u003e\u003cem\u003e3.\u003c/em\u003e If a person is accused of inappropriate standards of behaviour, breach of tennis etiquette or Club rules, the matter will be referred to the Club Committee. The Committee\u003cbr\u003e \u003cem\u003ei.\u003c/em\u003e will request that both parties to the complaint submit written evidence regarding the incident(s);\u003cbr\u003e\u003cem\u003eii.\u003c/em\u003e may decide (at its sole discretion) to uphold or dismiss the complaint without holding a hearing;\u003cbr\u003e\u003cem\u003eiii.\u003c/em\u003e may (at its sole discretion) hold a hearing (whether or not such a hearing is requested by either party) at which both parties will be entitled to attend and present their case;\u003cbr\u003e\u003cem\u003eiv.\u003c/em\u003e will have the power to impose any one or more of the following sanctions on any person found to be in breach of any club policy \u003cbr\u003e\u003cem\u003e(a)\u003c/em\u003e warn as to future conduct;\u003cbr\u003e\u003cem\u003e(b)\u003c/em\u003e suspend from membership;\u003cbr\u003e\u003cem\u003e(c)\u003c/em\u003e recommended removal from membership to the Management Committee ;\u003cbr\u003e\u003cem\u003e(d)\u003c/em\u003e exclude a non-member from the Club, either temporarily or permanently; and\u003cbr\u003e\u003cem\u003e(e)\u003c/em\u003e turn down a non-member’s current and/or future membership\u003cbr\u003e \u003cem\u003ev.\u003c/em\u003e will provide both parties with written reasons for its decision to uphold or dismiss the complaint\u003cbr\u003e\u003cem\u003evi.\u003c/em\u003e Either party may appeal a decision of the committee to the County Association (including a decision not to hold a hearing) by writing to the [County Secretary] within 3 months of the Club’s decision being notified to that party.\u003cbr\u003e\u003cem\u003e4.\u003c/em\u003e When the Committee meets it will take into account any background information deemed relevant including the personal circumstances of the person complained about. It will consider any advice or guidance that may be appropriate that may be relevant to a resolution of the complaint.\u003cbr\u003e\u003cem\u003e5.\u003c/em\u003e If a complaint is made about a member of the Committee the person complained about will absent themselves from that Committee’s meeting called to determine the outcome unless called to give their account.\u003cbr\u003e\u003cbr\u003eIn the event that a complaint is lodged against a member of the public or any person not a member of the tennis club then the matter will be referred to the Bagshot Playing Fields Association by Bagshot Tennis Club. In the case of a criminal incident, the matter may be referred to the police either by the tennis club, the BPFA or the complainant.\u003c/span\u003e\u003c/p\u003e","ComponentCode":null,"ComponentData":null,"ComponentError":null,"Background":{"Colour":null,"ImageURL":null,"ImageCrop":null,"Filter":null,"Html":"\u003cdiv class=\"cms-image\"\u003e\u003c/div\u003e"}}],"Height":0,"ColumnSpacing":0,"BottomMargin":0,"IsFullWidth":false,"IsBackgroundFullWidth":false,"Background":{"Colour":"rgb(76, 109, 160)","ImageURL":null,"ImageCrop":null,"Filter":null,"Html":"\u003cdiv class=\"cms-image\" style=\"background:rgb(76, 109, 160)\"\u003e\u003c/div\u003e"}}],"PageURL":"https://www.bagshottennis.co.uk/Cms/Spaces/POLICIES/Complaints+Policy?version=4","AllVersions":[{"ID":20,"Name":"v1 - Complaints Policy - Joanne Shovelton - 16/07/2020 17:49"},{"ID":22,"Name":"v2 - Complaints Policy - Joanne Shovelton - 16/07/2020 17:51"},{"ID":38,"Name":"v3 - Complaints Policy - Kelli Bruzas - 16/07/2020 21:00"},{"ID":39,"Name":"v4 - Complaints Policy - Kelli Bruzas - 16/07/2020 21:00"}],"Comments":[],"UpdatedComments":[],"Spaces":[],"IsWatching":false,"LastViewTime":null,"CanEdit":false,"CanPublish":false,"CanComment":false,"CanReadComments":false,"CanModerateComments":false,"CanLike":false,"CanWatch":false}
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